TERMS AND CONDITIONS
GENERAL AU
1.1 Kingmaker Casino ("Casino", "Website", "We", "Us", "Our"), conducts its operations in full accordance with applicable laws and regulations.
It is the player's sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.
CHANGES TO TERMS AND CONDITIONS
The Casino reserves the right to amend these Terms and Conditions as circumstances require. Where changes are significant, we will endeavour to notify players. That said, we recommend checking this page periodically, as updates may occur without prior notice.
WHO CAN PLAY
Kingmaker Casino accepts players exclusively from countries and geographic regions where online gambling is permitted by law. Prior to placing any bets on the Website, players are solely responsible for verifying that online gambling is legal in their jurisdiction.
The Casino accepts strictly adult players (the minimum age is 18), or the minimum age stipulated by the laws of the player's country of residence, whichever is higher. Players bear sole responsibility for ensuring they meet applicable age requirements before participating.
Depositing real funds and playing for real money is governed by the laws of your country of residence. Compliance with those laws is entirely your responsibility.
The Company reserves the right to request proof of age and to restrict access to the Website or suspend any Player Account where this requirement is not satisfied.
Kingmaker Casino cannot guarantee the successful processing of withdrawals or refunds where a player is found to have breached this Restricted Countries policy.
GAMES AVAILABILITY AND RULES
Certain games may be unavailable in specific jurisdictions, in line with the policies of individual game providers. These restrictions are subject to change at any time.
Attempting to bypass provider restrictions via VPN is strictly prohibited and may result in the confiscation of any winnings.
ACCEPTED CURRENCIES
Kingmaker Casino supports the following currencies: EUR, USD, CAD, AUD, NZD, NOK, BTC, BCH, DOGE, LTC, ETH, USDT.
FEES AND TAXES
Players are solely responsible for declaring and paying any fees or taxes applicable to their winnings under the laws of their country of residence.
GAME RULES
By accepting these Terms and Conditions, you confirm that you are familiar with the rules of all games offered on the Website. Players are encouraged to review the theoretical return-to-player (RTP) percentages published for each game.
DISCLAIMER OF LIABILITIES
By accepting these Terms and Conditions, you acknowledge that gambling carries the risk of financial loss. Kingmaker Casino accepts no liability for any financial damages resulting from use of the Website.
The Casino bears no responsibility for hardware or software failures, interrupted or lost internet connections, or any other technical issues that may affect access to or continuity of play on the Website.
In the event that a wager is confirmed or a payment processed in error, the Company reserves the right to cancel all affected wagers or to re-settle them at the correct terms that would have applied had the error not occurred.
Should the Casino mistakenly credit a Player Account with funds, bonuses, or winnings that do not belong to the account holder, whether through a technical fault, paytable error, or human mistake, those funds remain the property of the Casino and will be recovered from the Player Account. Where such funds have already been withdrawn before the error was identified, the amount in question constitutes a debt owed to the Casino. Players are obliged to report any suspected crediting errors to us without delay.
The Casino, its directors, employees, partners, and service providers:
do not warrant that the software or the Website is/are fit for their purpose; do not warrant that the software and Website are free from errors; do not warrant that the Website and/or games will be accessible without interruptions; shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games. You agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers against any costs, expenses, losses, damages, claims, and liabilities arising from your use of the Website or participation in the games.
The Casino retains final authority in determining whether a player has violated these Terms and Conditions in a manner warranting suspension or permanent exclusion from the Website.
USE OF PLAYER ACCOUNT
Each player may hold only one (1) personal account.
Where a player is found to have created multiple accounts, the Casino reserves the right, at its sole discretion, to close all such accounts and cancel any associated payouts. Players must not share access to their Player Account with any third party, including minors.
Any returns, winnings, or bonuses accrued through a duplicate account may be reclaimed by the Casino, and players are required to return any such funds already withdrawn upon demand.
The Website is strictly for personal use and may not be used for commercial gain.
Players are responsible for keeping their account information accurate and up to date.
The Casino reserves the right to contact players by phone as part of the KYC verification process. Accounts and account activity may be suspended pending full verification. Where the Casino is unable to reach a player by phone within two (2) weeks of a withdrawal request, the account will be locked on the grounds of incomplete KYC.
ANTI-FRAUD POLICY
Kingmaker Casino maintains a strict anti-fraud policy and employs a range of tools and procedures to detect and prevent fraudulent activity. Where a player is suspected of any of the following, the Company reserves the right to terminate the Player Account and withhold all pending payouts:
participating in any type of collusion with other players; developing strategies designed to generate unfair winnings; committing fraudulent acts against other online casinos or payment providers; initiating chargebacks or disputing legitimate transactions; registering more than one account; engaging in low-risk roulette play by placing equal stakes on both black/red or even/odd, covering 25 or more of the 37 numbers on the table (note: betting black/red alone covers 36 of 37 possible numbers); any other form of cheating. Players who are declared bankrupt in their country of residence may also have their accounts terminated. Such decisions are made at the sole discretion of the Company, and no explanation will be provided to the player. Where required, the Company may report suspected fraudulent activity to the relevant regulatory authorities.
In the event of a chargeback, the Casino reserves the right to:
charge the player an amount equivalent to their available account balance to offset resulting damages and costs; pursue additional financial losses by contacting the player through the details provided at registration; close the player's account and void any winnings connected to the disputed transaction. The Casino has zero tolerance for advantage play. Where a player is found to have attempted to exploit welcome offers or other promotions, the Casino reserves the right to void all associated bonuses and winnings. This includes, but is not limited to:
use of stolen payment cards; chargebacks; opening multiple accounts to claim promotional benefits; submitting false registration details; providing forged or altered documents; any other conduct deemed damaging to the Casino. The Casino reserves the right to close a Player Account and return the remaining balance, net of any applicable withdrawal fees, at its absolute discretion and without obligation to provide a reason or advance notice.
For account verification purposes, Kingmaker Casino requires identity documents (ID, payment method documentation, utility bills, etc.) in Latin or Cyrillic script. Where a player is unable to supply documents in either alphabet, the Casino may require a video verification session in which the player presents their documentation on camera.
The Casino reserves the right to withhold payments where there is reasonable suspicion of system manipulation. Any confirmed attempt to manipulate the Casino's systems may result in criminal proceedings. The Casino also reserves the right to modify or withdraw any games or events listed on the Website at any time.
If you become aware of any software errors or vulnerabilities, you are required to refrain from exploiting them and to report them to the Casino immediately. Failure to do so may result in the Casino seeking full compensation for any costs arising from the unreported issue.
All deposits must be wagered at least once (equal to the deposit amount) before a withdrawal can be processed. Where multiple deposits have been made without intervening play, the combined total must be wagered before withdrawal. In cases where money laundering or fraud is suspected, the Casino reserves the right to require deposits to be wagered a minimum of three (3) times before any withdrawal is approved.
Where the Casino is unable to contact a player by phone within two (2) weeks of a withdrawal request, the account will be locked due to incomplete KYC. Any winnings, whether from bonus play or real-money wagers, may be forfeited if the required KYC documentation is not provided in full within 40 days of the initial request.
Kingmaker Casino is not a financial institution and should not be treated as one. Player accounts do not accrue interest, and no currency conversion or fiat-to-crypto exchange services are provided.
DEPOSITING
The Website supports a range of payment methods, including VISA and MasterCard credit and debit cards, along with various alternative options.
For information on the payment methods available in your country, contact the support team directly through the Website.
Third-party payments are not accepted. Deposits must be made using a bank account, card, e-wallet, or other payment method registered in the player's own name. Where a breach of this condition is identified during security checks, winnings will be forfeited and the original deposit returned to the registered owner of the payment method. The Casino accepts no responsibility for funds deposited from third-party accounts.
The minimum deposit amount is €20 or the equivalent in another supported currency. Maximum deposit limits vary by payment method and will be displayed at the time of selection.
Please note that cryptocurrency deposit limits cannot be applied to transactions processed through the CoinsPaid payment system due to the nature of blockchain transactions. Players wishing to set deposit restrictions should use an alternative payment method.
WITHDRAWAL POLICY
The minimum withdrawal amount is €20 or the equivalent in another supported currency. Maximum withdrawal limits vary by payment method. Where a requested amount exceeds the limit of a given payment system, it will be processed in installments.
Before processing a withdrawal, the Casino may request verification documents (ID, payment method documentation, utility bills, etc.) in accordance with standard KYC procedures, even where documentation has previously been submitted. The Casino also reserves the right to place withdrawals on hold while identity checks are carried out. Where false or incomplete personal data is provided, the withdrawal may be declined and the Player Account closed. Players will be notified of any such action, and the Casino may be required to report the matter to the relevant regulatory authorities.
The Website supports payouts via Original Credit Transfer (OCT) from Visa and Payment Transfer from Mastercard. Cards must not be corporate credit cards and must be issued in a supported country.
Even where a country is supported, the Casino cannot guarantee that all credit card transactions will be processed successfully, as issuing banks may block or decline payments at their own discretion.
The Website operates in Euro as its base currency. Transactions conducted in other currencies may result in a slightly higher charge than displayed at the time of the transaction, due to exchange rate conversions applied by the player's bank or the Casino's payment processing system.
Bank transfer payouts are processed within three (3) banking days as a general rule. Bank transfers are not available for USD withdrawals.
Players should be aware that bank transfer withdrawals may, in exceptional cases, incur charges imposed by intermediary banks. These charges are beyond the Casino's control and are typically limited to the equivalent of EUR 16.
The following maximum withdrawal limits apply:
4,000 EUR or equivalent per day, with the casino day running from 00:00 to 23:59 UTC; 10,000 EUR or equivalent per week, calculated from the date of the first successful payment within that week; 30,000 EUR or equivalent per month, calculated from the first calendar day of the month. All progressive jackpot wins are paid out in full, without limit.
As noted above, Kingmaker Casino is not a financial institution. No interest is applied to account balances, and no currency conversion or exchange services are available.
REFUND POLICY
Refund requests will only be considered if submitted within twenty-four (24) hours of the transaction in question, or within thirty (30) calendar days in cases where a player alleges that their account was accessed by another individual.
Where an account has been funded by credit card, the Casino reserves the right to process withdrawal requests up to the total deposited amount as refunds against those purchases. Any amount withdrawn beyond the total deposited will be paid via an alternative method.
Prior to processing a refund, all bonuses and winnings held in the account balance will be deducted.
Where credit card transactions are assessed as carrying unacceptable legal or security risk by the Casino or its payment processors, all such transactions will be refunded to the original credit card, and the relevant authorities and parties will be notified accordingly.
All costs associated with the refund process are borne by the player.
To initiate a refund request, contact the support team directly through the Website. Required documentation typically includes: a photo of valid ID, a photo or screenshot of the relevant payment method, and a photo or screenshot confirming the player's current address. Additional documents may be requested. The Casino reserves the right to conduct a phone verification as part of the KYC process. Withdrawals will remain on hold until verification is complete. Where the Casino is unable to contact the player within two (2) weeks of the withdrawal request, the account will be locked. Refund payouts are generally processed within five to seven (5-7) banking days.
DORMANT ACCOUNTS
A Player Account is considered dormant if the player has not logged in or out for a continuous period of twelve (12) months. Once an account is classified as dormant, the Casino reserves the right to apply a monthly administrative fee of €25 (or the equivalent in another currency), or the remaining account balance if lower, for as long as the balance remains positive.
This fee will be debited from the Player Account at the start of the month following the date the account is classified as dormant, and at the start of each subsequent month that the account remains inactive. Deductions cease when the account balance reaches zero or the account is reactivated.
EXPIRY PERIOD
Any claim or cause of action arising from these Terms and Conditions or from a service provided by Kingmaker Casino must be submitted within one (1) year of the date on which the claim or cause of action arose.
COMPLAINTS
Players may contact the customer service team as directed on the Website to submit a complaint regarding any aspect of the Casino's services.
All complaints are handled by the support department and escalated within the Casino's organisation where they cannot be resolved at the first point of contact. Players will be kept reasonably informed of the status of their complaint throughout the process.
Complaints may only be submitted by the registered account holder. They may not be assigned, transferred, or sold to any third party.
Any complaint handed over to or pursued by a third party will be dismissed.
In the event of a dispute, server logs and records shall serve as the definitive authority in determining the outcome. Where a discrepancy exists between the result shown on a player's screen and the result recorded on the game server, the server record will prevail. Players acknowledge that the Casino's records constitute the final authority regarding the terms and outcomes of all gaming activity.
Where the Casino needs to contact a player in connection with a dispute, it will do so using the contact details held on the Player Account.
NON TRANSFERABILITY
Claims arising from these Terms and Conditions, use of the Website, or participation in the games may not be assigned, pledged, or transferred in any form without the prior written consent of the Casino. This restriction applies to all assets of value associated with the Player Account, including but not limited to winnings, deposits, bets, and any related rights or claims. The prohibition extends to encumbrance, pledging, usufruct, trading, brokering, hypothecation, and gifting, whether conducted independently or in cooperation with any fiduciary, third party, company, or legal entity.